Zero Tolerance Policy
Grove Road Surgery is committed to providing a safe environment for staff, patients, and visitors. We operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
No form of aggression (whether verbal or physical in nature) will be tolerated. Any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s list of registered patients.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
What Constitutes Unacceptable Behaviour
- Verbal abuse, threats, or intimidation
- Physical assault or threatening gestures
- Harassment of staff or other patients
Our Response
- Police involvement where necessary
- Restricting access to persistent offenders
- Removal from our practice list
- Support for staff affected by abuse
Contact
Practice Manager, Grove Road Surgery, 1 Grove Road, Tottenham, London N15 5HJ
Tel: 020 8800 9781
