Appointments
Please avoid making appointments for self-limiting viral illnesses like coughs, colds, and diarrhoea. Antibiotics will not help viral illnesses. Remember you can also get advice from your pharmacist for minor conditions. This will allow our doctors to see patients who are in need of urgent attention.
Please also note that consultations with the doctor or nurse are limited to the patient who has booked the appointment.
There are several ways to submit medical information and request an appointment with the surgery:
How to request an appointment
- Submit a request with eConsult
- Use the NHS App
- Use our online patient services Patient Access
- Call us on 0208 800 9781
We strongly recommend using one of the online methods for routine, non-urgent appointment requests. This keeps the phone lines free for people with an urgent medical need to see a doctor or nurse on that day.
Routine pre-booked appointments
These appointments can be booked up to one week in advance
- They are generally available early in the morning and towards the end of the evening surgery
- More slots are available
- You can ring at your convenience
- This is encouraged, as you need not ring the surgery repeatedly at the peak time from 8am to 9 am
Pre-book in the week
- Apppointments are also made available to book in the current week depending on the availability
- For example call on Monday to book up to Friday that week
Please use eConsult, the NHS App, or Patient Access to request routine appointments. This will make it easier for people who need an urgent appointment on the same day to contact the surgery on the phone.
Same-day appointments
These appointments are available on the day you ring.
- You may have to ring between 8am to 9am when lines are busy, so it is best to pre-book an appointment wherever possible
- These appointments start at 9.30am
- Limited slots are available
- You may have to see any GP
Emergency appointments
These appointments are for:
- Urgent illnesses which must be seen the same day when available slots are full
- Children under 2 years
- Palliative care patients
Evening and weekend appointments
Late appointments can be booked to see a GP at 4 hub clinics. These are based in Health Centres / GP Practices across Haringey. The opening hours will vary between the sites. Anyone who is registered with a GP in Haringey can access the appointments at any and all of the hubs.
These appointments are for patients who find it difficult to attend the surgery during regular hours due to work or other commitments.
Appointments in the hubs are available from:
- Monday to Friday: 6.30pm to 8.30pm
- Weekends: 8am to 8pm
Booking an appointment is simple:
- Contact Grove Road Surgery during normal hours (8am to 6.30pm) on 0208 800 9781
- Call the Enhanced Access Hub direct from 6.30pm to 8pm Monday – Friday, 9am to 8pm on Saturday, and 8am to 8pm on Sunday on 0330 053 9499
- The clinician you see has full access to your medical records and letters
More information on this service can be found at Haringey Federated4Health Hub.
Cancelling Appointments
It is important that you call the reception staff to cancel if you can't attend your appointment. This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from our patient list.
Home Visits
Home visits are only available for patients who are housebound because of illness or disability. Please try to telephone reception between 8am and 10.30am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or sometimes they may need to arrange for you attend A&E at hospital.
Only request a home visit if you cannot attend the surgery due to your condition. Several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
When We Are Closed
Non-urgent situations: If you need medical advice or to see a doctor call 111. There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
In an emergency call 999. Emergencies are situations that cannot be managed at home such as severe blood loss, loss of conciousness, and life threatening events and injuries.
