GP Patient Survey Results 2026
The GP Patient Survey is an independent annual survey conducted by Ipsos on behalf of NHS England, giving patients the opportunity to provide feedback about their experience of their GP practice. The 2026 results show how patients rated Grove Road Surgery in areas including contacting the practice, accessing services and the care received at their most recent appointment, with comparisons against national results and those of the local Integrated Care System (ICS). These comparisons are indicative only and differences may not be statistically significant.
About the survey
Grove Road Surgery
1 Grove Road
Tottenham
London
N15 5HJ
Surveys sent: 772
Surveys returned: 98
Completion rate: 13%
Overall experience of this GP practice
- Very good 68%
- Fairly good 19%
| Comparison | Overall | Very good | Fairly good |
|---|---|---|---|
| National | 77% | 46% | 31% |
| ICS | 75% | 44% | 32% |
Accessing the practice:
Good overall experience of contacting this GP practice
- Very good 57%
- Fairly good 25%
| Comparison | Overall | Very good | Fairly good |
|---|---|---|---|
| National | 73% | 42% | 31% |
| ICS | 73% | 41% | 32% |
Easy to contact this GP practice on the phone
- Very easy 55%
- Fairly easy 18%
| Comparison | Overall | Very easy | Fairly easy |
|---|---|---|---|
| National | 57% | 23% | 34% |
| ICS | 62% | 28% | 34% |
Easy to contact this GP practice using their website
- Very easy 47%
- Fairly easy 23%
| Comparison | Overall | Very easy | Fairly easy |
|---|---|---|---|
| National | 58% | 27% | 31% |
| ICS | 57% | 27% | 30% |
Helpfulness of reception and administrative team at this practice
- Very helpful 56%
- Fairly helpful 31%
| Comparison | Overall | Very helpful | Fairly helpful |
|---|---|---|---|
| National | 85% | 44% | 41% |
| ICS | 83% | 42% | 41% |
Knew what the next step would be after contacting this GP practice
- Yes, knew next step 79%
| Comparison | Yes, knew next step |
|---|---|
| National | 84% |
| ICS | 83% |
Knew what the next step would be within two days of contacting this GP practice
- Yes, knew within two days 86%
| Comparison | Yes, knew within two days |
|---|---|
| National | 93% |
| ICS | 91% |
Experience at last appointment:
The healthcare professional had all the information they needed about the patient
- Definitely 72%
- To some extent 18%
| Comparison | Overall | Definitely | To some extent |
|---|---|---|---|
| National | 92% | 58% | 34% |
| ICS | 92% | 56% | 36% |
The healthcare professional was good at listening to the patient
- Very good 69%
- Fairly good 20%
| Comparison | Overall | Very good | Fairly good |
|---|---|---|---|
| National | 87% | 62% | 25% |
| ICS | 86% | 58% | 27% |
The healthcare professional was good at treating the patient with care and concern
- Very good 73%
- Fairly good 17%
| Comparison | Overall | Very good | Fairly good |
|---|---|---|---|
| National | 86% | 62% | 24% |
| ICS | 84% | 57% | 27% |
The patient was involved as much as they wanted to be in decisions about their care and treatment
- Definitely 69%
- To some extent 22%
| Comparison | Overall | Definitely | To some extent |
|---|---|---|---|
| National | 92% | 62% | 29% |
| ICS | 91% | 58% | 33% |
The patient had confidence and trust in the healthcare professional they saw or spoke to
- Definitely 81%
- To some extent 11%
| Comparison | Overall | Definitely | To some extent |
|---|---|---|---|
| National | 93% | 64% | 28% |
| ICS | 92% | 61% | 31% |
The patient's needs were met
- Definitely 65%
- To some extent 28%
| Comparison | Overall | Definitely | To some extent |
|---|---|---|---|
| National | 90% | 58% | 32% |
| ICS | 89% | 55% | 34% |